Mobile / App
This policy explains exactly what account and transaction data we collect when you use bingosaya, how we store it, and what choices you have over it. Access and availability depend on local law and eligible regions in the Philippines.
When you create an account on bingosaya, we collect the information you provide during registration — your name, contact details, and the credentials you set. When you load your wallet or make a transfer using GCash, Maya, or PESONet, transaction references are recorded so your account balance and history remain accurate. We also collect device and session data — such as browser type, session timestamps, and connection region — to keep your account accessible across devices and to detect unusual activity. We do not sell your personal information to third parties. Data shared with payment processors like GCash or Maya is limited to what those services need to complete your transaction; it is governed by their own terms alongside ours. Cookies and similar tools are used to remember your login session and to keep the lobby loading correctly on your phone. You can manage cookie preferences through your browser settings. We retain your account records for as long as your account is active and for whatever period applicable law in your eligible region requires after closure. If you have questions about how a specific data point is used, the contact path is in the Support section below.
This policy covers data collected directly through bingosaya — your account registration, wallet activity, and in-lobby session behaviour. It does not extend to services outside our platform. Understanding the boundary helps you know who to contact when a question arises.
Login credentials, session tokens and device records tied to your bingosaya account fall fully within this policy. We control how that data is stored, how long it is kept, and who inside our team can access it.
Transaction references for GCash, Maya and PESONet transfers appear in your account history. The payment processor's own privacy terms govern data on their side; our policy covers only the record we hold in your wallet.
Your browsing activity within the lobby — which game rooms you open, session length, device type — is recorded to keep your experience consistent across sessions. This data is not shared for advertising purposes.
Links or services outside bingosaya — including the GCash or Maya apps when you switch to them to complete a transfer — are governed by those providers' own policies. We have no control over data collected outside our platform.
You have concrete options when it comes to the personal data we hold. Reviewing your records starts in your account dashboard after login — transaction history, registered contact details and session logs are visible there. If any detail is wrong, such as a contact number or email address linked to your GCash or Maya wallet, you can update it directly through the account settings fields shown after you log in. Follow the verification steps displayed on screen to confirm the change. If you believe a record should be deleted or you want to know exactly what we hold, raise a request through our support channel. We will acknowledge your message and respond with what we can confirm under applicable law for your eligible region. You are not required to accept every data use — where our collection relies on your consent rather than a legal obligation, you can withdraw that consent by contacting support. The effect of that withdrawal, and any access changes that follow, will be explained at the time you make the request.
Log in and open your account dashboard. Transaction history, wallet entries and registered contact details are listed there. No separate request is needed to view your own records in the dashboard.
Account settings fields let you update your registered email or phone number. On-screen verification steps confirm the change. For details linked to a payment method like Maya, follow the instructions shown in the update flow.
Send your question through the support contact path below. State the specific record or data type you are asking about, and we will respond with what we can confirm under the law applicable to your region.
Where we rely on your consent for a specific data use, you can withdraw it by contacting support. We will explain what changes to your account access that withdrawal brings before it takes effect.
Questions about this privacy policy — including data requests, correction inquiries and consent withdrawals — go to our support team. Use the channel that works for you. All policy-related messages are handled separately from general account help so your request reaches the right person.
Send your data question or request to our support email address shown on the Contact page. Include your registered account email so we can locate your records quickly.
Open the chat widget from any page while logged in to reach a support agent. For privacy requests, state clearly that your message is about a data or policy matter so it is routed correctly.
Your account dashboard after login shows your current registered details, wallet history and session records. Start there before raising a support request — many data questions can be answered directly from what is visible in your account.
Our approach to data handling is built around keeping your account accurate, accessible and secure without collecting more than we need. Cookies used on the site are session and functional cookies; we do not place advertising trackers that follow you outside the platform. Account security measures — including session management and login monitoring — are applied automatically. We do not store full payment credentials for GCash, Maya or PESONet; those flows are completed inside the payment provider's own environment. Data retention follows the period required by applicable law in your eligible region, after which account records are deleted or anonymised. If our policy changes in a way that affects how your data is used, we will communicate that change through your registered contact details before it takes effect.
Session and functional cookies keep your login active and the lobby loading correctly. No advertising trackers are placed on your device. You can adjust cookie preferences through your browser settings at any time without losing your account.
Full payment credentials for GCash, Maya and PESONet are never stored on our platform. Transfers are completed inside the payment provider's secure environment. We keep only the transaction reference needed to update your account wallet balance.
Login sessions are monitored for unusual activity. If a session looks out of place — wrong region or unfamiliar device — access controls are applied automatically. You can review active sessions from your account dashboard and end any you do not recognise.
When this policy is updated in a way that affects your data rights, we notify you through your registered email or phone number before the change takes effect. The updated policy is also published on this page with a revised effective date.
These are the questions we hear most often about how bingosaya handles your data. If your question is not covered here, contact support directly using the paths listed above.
We collect the name, contact details and login credentials you enter during registration. If you link a payment method like GCash or Maya, we record the transaction references needed to keep your wallet history accurate. We do not collect payment credentials directly.
We store only the transaction reference and amount needed to update your account wallet. Full payment credentials and account details for GCash or Maya are processed inside those providers' own environments. Their privacy terms cover what they hold on their side.
Log in and open your account dashboard. Your registered contact details, wallet transaction history and session records are visible there. For a broader data summary or records not shown in the dashboard, contact support with your registered account email.
Yes. You can update contact details directly through account settings after login. For deletion requests or corrections to records you cannot change yourself, contact support. We will confirm what can be done under the law applicable to your eligible region.
We do not sell personal data. Data shared with payment processors like GCash, Maya and PESONet is limited to what those services need to complete your transaction. No data is passed to advertisers or analytics platforms outside our own session and functional tools.
If a policy change affects how your personal data is used, we notify you through your registered email or phone number before the change takes effect. The updated policy is also published here with a revised effective date so you can review the exact differences.