Mobile / App
Before you create an account or use any part of bingosaya, these terms set out what we expect from you and what you can expect from us. They cover how your account works, how transactions are handled through GCash, Maya and PESONet, and the rules that apply to every session in the lobby.
These terms form a binding agreement between you and bingosaya for every account you hold with us. By completing registration, depositing through GCash or Maya, or placing any activity in the lobby, you confirm that you have read and accepted these terms in full. Where local law governs your use of the platform — including access eligibility in the Philippines — those legal obligations sit alongside and are not replaced by this agreement. We may update these terms when our product, payment methods or operational processes change. When that happens, we will post the revised version on this page with a note indicating what changed. Continued use of your account after a revision is posted means you accept the updated terms. If you disagree with a revision, the right path is to contact support before you next log in, not after. Your wallet balance, transaction history on GCash, Maya or PESONet, and any active account restrictions are all governed by the version of the terms in effect at the time those actions occurred. Availability of the platform depends on local law and is offered only in regions where access is permitted.
These terms define exactly which parts of bingosaya they govern and which fall under separate policies. Understanding the scope prevents confusion when something goes wrong and helps you find the right place to ask for help.
Login, registration, account verification and session activity all fall under these terms. How you sign in, what permissions your account carries, and under what conditions we may restrict access are each addressed here.
Deposits and withdrawals processed through GCash, Maya or PESONet are subject to these terms. Transaction limits, reversal conditions and wallet-balance rules are set out in the payment section of your account dashboard after login.
Game content from Microgaming, Spadegaming, PG Soft and CQ9 is delivered under licence agreements those studios hold. We present that content in our lobby, but their individual game rules and mechanics are governed by the respective provider, not these terms.
External payment processors, mobile network billing and any linked app store services operate under their own agreements. We are not a party to those agreements and cannot be held responsible for delays or errors originating from a third-party service.
These terms are not one-directional. You hold several practical rights over your account and the data attached to it. You can request a copy of your transaction records — including GCash deposits and PESONet transfers — by logging into your account and navigating to the transaction history section. If any personal detail on your account is wrong, you can correct it by going to account settings; for fields that require identity verification, contact support to walk through the correction steps shown there. If you believe a term has been applied incorrectly to your account, you can raise a formal question through our support channel and we will respond with the specific rule reference and the action we took. Closing your account is also your right at any time; once closed, your wallet balance will be settled according to the withdrawal process current at the time of the request, subject to any pending verifications.
Your full transaction history — including GCash top-ups and PESONet transfers — is available in the account dashboard after login. No request is needed to view it; just navigate to the history tab.
Basic profile fields can be edited in account settings. For fields locked after identity verification, submit a correction request through support and follow the steps shown in the response.
If a term feels unclear or has been applied to your account in a way you did not expect, send us a message via the support channel. We will cite the specific clause and explain the decision.
You may close your account at any time. Any remaining wallet balance will be processed for withdrawal following the steps in the account closure flow, subject to standard verification checks.
If something in these terms is unclear, or if you need to act on a right described above, use the contact paths below. We respond to policy questions through the same channels we use for account help — there is no separate legal queue.
Accessible from the lobby or account page. Use this for questions about how a specific term applies to your current account situation, including wallet restrictions or access conditions.
For written records of a policy question or correction request, email is the right channel. Reference your account ID and the clause number so our team can pull the correct context quickly.
The help centre in your account dashboard contains article-level explanations of common policy points, including GCash and Maya transaction rules, account suspension conditions, and closure steps.
These terms sit alongside our data practices, and it helps to know how the two connect. When you use bingosaya, session data and account activity are stored to maintain continuity across your devices — whether you switch between your phone and a browser session mid-game or return to the lobby after a long pause. Cookies record session state and preference settings; you can manage cookie permissions in your browser without losing your account.
Account data — including identity verification records, wallet transactions and session logs — is stored only for as long as required by the operational and legal obligations in effect at the time you registered. We do not sell account data to third parties.
Your account is protected by login credentials you set. We strongly suggest not sharing access with other people. If you believe your credentials have been compromised, go to account settings and update your password immediately, then contact support.
Transaction records and account history are retained for the period required under applicable regulations in eligible regions. The current retention schedule is described in the data section of the help centre and may change as local law changes.
To request a correction, deletion or export of account data, contact support via live chat or email. Requests are handled in the order received; the expected response time is shown at the time you submit the request form.
These are the policy questions we get most often. Each answer points to the specific account action or contact step relevant to your situation.
These terms take effect the moment you complete registration on bingosaya. Submitting the registration form and confirming your account means you have accepted the current version. Any activity after that — including GCash deposits or game sessions — is governed by the terms in effect at that time.
When we revise these terms, the updated version is published on this page with a change note at the top. If the change materially affects your rights or obligations, we will also send a notification to your registered contact details. Continuing to use your account after the revision date counts as acceptance.
If a term change affects you in a way you find unacceptable, contact support before your next login session. We will review your concern and explain the options available to you. Logging in and continuing to use the account after the effective date of a revision is treated as agreement to the new version.
Any wallet balance remaining at the time of account closure will be processed for withdrawal to the payment method on file — GCash, Maya or PESONet, depending on what is linked. The withdrawal follows the standard process, including any pending identity verification steps shown in your account.
Game mechanics — including bonus rounds, prize multipliers and other in-game features — are governed by the rules set by the content provider. For titles from Microgaming, Spadegaming, PG Soft and CQ9, the specific rules are shown in the game itself, usually accessible from the game's info or help panel.
Access to bingosaya depends on local law and is available only in eligible regions where the platform is permitted to operate. If you are in a region where access is restricted by local regulation, these terms cannot override that restriction. Check your eligibility through the account access page.